GENERAL

1) Why should I get my gadget custom painted?

When you purchase a gadget, they are only available in limited colours. At FoxMyBox, you can choose the colour(s) of your gadget including the paint finish (matte/gloss).

2) Can you custom paint any gadget (mobile/laptop/fridge/air purifier/pc cabinets/more)?

Unfortunately, we cannot. We have discontinued the send-in service temporarily, where you can send your product for customisation. However, we would be happy to know the product you’d like to get customised. Please share your thoughts with us by filling our Product query form.

3) Can I get Skins or Wraps for my gadget?

Not yet! Because we believe in custom-painting over everything else. It’s long-lasting and provides more possibilities to customise the gadget. 

4) What if my gadget stops working after customisation?

Don’t worry, it won’t. Your gadget will be handled with care by trained professionals. We ensure the safety of your gadget with detailed quality checks before disassembling the product, during the process, and after we’ve assembled it back.

 

Moreover, we provide a FoxMyBox Warranty for your gadget. Click here to know more.

5) Do you take international orders?

No, not yet. We are only taking orders in India right now.

6) Do you customise Mobile Covers?

No. We use specialized paint for customisation. The paint will chip if the cover is even slightly bendable. Hence, it is not possible to customise mobile covers.

7) Do you customise Sneakers/Jackets/Guitar cases?

No. We are currently working on electronic gadgets only.

8) Do you build PC Cabinets?

No, we do not build PC Cabinets. We only customise the gadgets.

9) Where can I see your customised products?

You can see our customised products on our Instagram, Facebook and Youtube.

10) How to take care of the Custom Paint on the product?

We recommend using a cleaning agent (like a lens cleaner) or a microfiber cloth to avoid scuffing or any damage to the product. Household cleaners may harm the quality of the custom paint.

ORDERS & CANCELLATION

1) When do I receive my order? 

Your order will reach your doorstep within 7-10 business days from the time of purchase. However, you will be notified of any unforeseen delay.

2) How do I know if my order is confirmed?

You will be notified with a confirmation email after your order is placed.

3) Can I change my order once its placed?

Once your order is confirmed, you’re only allowed to modify/cancel the order within 12 hours from the time of purchase.

4) How do I cancel my order?

You can cancel your order only within 12 hours from the time of purchase.

5) When do I receive my refund?

After your order is cancelled, you will be refunded within 2-5 business days. 

6) What shipping services do you use?

We use different third party delivery partners depending on your shipping address. You will be notified of the details after your order is confirmed. 

WARRANTY

1) Does the warranty remain valid after you’ve customised my gadget?

The device manufacturer’s warranty is void post customisation. However, we provide a FoxMyBox Warranty for all our customised products. The FoxMyBox Warranty includes a hardware warranty and a paint warranty.

Breathing life into products since 2013

2) How long does the FoxMyBox warranty last?

Our Hardware Warranty and paint warranty is valid for 6 months from the time of purchase.

Breathing life into products since 2013

3) I dropped my product. Can I claim warranty?

No. Our FoxMyBox Warranty does not cover any accidental damage to the product. However, you can send your product for repair and we will apply appropriate charges for the service.

Breathing life into products since 2013

4) How do I File a Warranty Claim?

For warranty-related queries, reach us at orders@foxmybox.com.

Breathing life into products since 2013

Breathing life into products since 2013

Breathing life into products since 2013

PRODUCT HELP 

1) I can't seem to find my Product? What should I do?

You can share with us the gadget you’d like to customise through our Product query form.

2) How to take care of the Custom Paint on the product?

We recommend using a cleaning agent (like a lens cleaner) or a microfiber cloth to avoid scuffing or any damage to the product. Household cleaners may harm the quality of the custom paint.

3) How do I SEND-IN my Product?

We have discontinued send-in orders but you can still share your thoughts with us. Simply fill out our product query form and let us know the gadget you’d like to customise.

4) What is BESPOKE customisation?

If you want a unique design on your gadget (including logos and branding), we will create an exclusive design for you that meets your desires. However, we have temporarily discontinued our bespoke service. You can still share your thoughts about the product you would like to get customised with us by filling out our product query form.

DESIGN

1) How can I get something Printed/Painted on my gadget that I designed?

We are happy to collaborate with artists/designers. Do let us know your thoughts and the gadget you want to get customised. Mail us at hello@foxmybox.com

2) Can I get a personalised paint job on a gadget as per my desire?

Unfortunately, we have discontinued bespoke orders at the moment. However, we would love to hear your thoughts, all you have to do is fill our product query form.

3) I like a design that you’ve already created. Can I get the same design?

The designs created by us are unique to the individual it’s designed for. Hence, we will not be able to replicate the design for you. We have discontinued bespoke orders at the moment. However, we would love to hear your thoughts. All you have to do is fill our product query form.

PAINT & FINISH

1) Will the Paint wear or peel off? 

Nope! We only use high quality paints. We employ an end-to-end custom paint process to ensure a permanent change to your gadget. 

2) Will the custom paint increase the thickness of the surface?

No, not really. We ensure the thickness of the paint is kept at the minimum. We use specialised paints to arrive as close to a factory finish. 

3) Is the custom paint job permanent?

Yes, it’s permanent.

4) Do you use a skin or a wrap?

No, not yet. We only use specialised paints to customise your gadgets.

5) If I damage the paint job, can I send it back for repair?

If you have accidently dropped, scratched, chipped or used strong alcohol that damaged the paint, you may send the gadget for repairs and appropriate charges will be applied.

 

However, please refer to the Terms and Conditions applicable for claiming paint warranty. 

6) What’s the difference between Metallic colors and Solid colors?

Metallic Colours make the paint shimmer when light falls at the surface from different angles. This is due to reflective or shiny metallic particles added to the paint color.

 

Solid Colours do not shimmer in light. They are simple 'solid' paints without any added particles.

7) What kind of paints do you use?

We only use high quality paints to customise your gadget. They are specialized PU based paints. 

8) What is the difference between gloss and matte finish?

Glossy finish is smooth and reflective while Matte is flat and non-reflective.

9) Which finish is better, gloss or matte?

Both finishes have similar durability. And in terms of appearance, it completely depends on your preference. 

10) Do you provide any other finish than Gloss or Matte?

Not yet. We are currently working on Gloss and Matte finishes only.